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Broadband Billing Systems Market Research (part 2)
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Research]
Report Continues...
[1] - [2]
See Birds-Eye.Net Billing Software Directory for more billing vendors
Leaders:
CSG, DST Innovis
Cross Over Competitors:
Kenan, Convergys
Upstarts:
iCOMS, United Support Systems
Smaller Scale Vendors:
Suntech Systems, Great Lakes Data Systems (GLDS)
Functionality Comparison:
| Feature |
Convergys |
CSG |
DST Innovis |
GLDS |
iCOMS |
Kenan |
Suntech Systems |
United Support Systems |
| Account Hierarchy |
X |
|
|
|
|
|
|
|
| Accounts Mgt. |
X |
X |
|
|
|
|
|
|
| Accounts Receivable |
X |
|
|
|
|
|
|
|
| Addressable Interfaces |
|
|
|
X |
|
|
|
|
| ANI |
X |
|
X |
X |
|
|
|
|
| Automated Provisioning |
|
X |
|
|
|
|
|
|
| Billing System |
X |
X |
X |
X |
X |
X |
X |
X |
| Customer Care |
X |
|
X |
X |
|
X |
|
X |
| Data Services |
|
X |
|
|
|
|
|
X |
| Data Warehousing |
X |
|
X |
|
|
|
|
|
| Decision Support |
|
|
|
|
|
X |
|
|
| E-Business |
|
X |
|
|
X |
|
|
|
| Interactive Video Services |
|
|
X |
|
|
|
|
|
| IPPV |
X |
X |
|
X |
|
|
|
|
| IVR |
|
X |
|
|
|
|
|
|
| Inventory Mgt. |
X |
|
|
|
|
|
|
|
| NVOD |
X |
|
|
|
|
|
|
|
| Functional Level Security |
X |
|
|
|
|
|
|
|
| Loyalty Programs |
X |
|
|
|
|
|
|
|
| Multi-Frequency Billing Options |
X |
|
|
|
|
|
|
|
| "On Demand" Billing |
X |
|
|
|
|
|
|
|
| Order Mgt. |
|
X |
|
|
|
X |
|
|
| Prospect Mgt. |
X |
|
|
|
|
|
|
|
| Self-Service Web-Portal (Gateway) |
X |
X |
|
|
|
|
|
|
| Support for 31 Billing Cycles |
X |
|
|
|
|
|
|
|
| System Level Security |
X |
|
|
|
|
|
|
|
| Sales Agent & Dealer Mgt. |
X |
|
|
|
|
|
|
|
| Telephony Services |
|
X |
X |
|
|
X |
|
X |
| User Defined Collection Schemes |
X |
|
|
|
|
|
|
|
| Video Services |
X |
X |
X |
X |
|
X |
|
X |
| VoD Service |
|
|
X |
|
|
|
|
|
| Workforce Mgt. |
|
X |
|
|
|
|
|
|
Definitions:
Account Management -- Similar to self-service account management where the
customer could log into his/her account and change stuff, view their bill, etc.
Automatic Provisioning -- Similar to auto-provisioning. There are several docs in the
Birds-Eye Network Service technical archive
on autoprovisioning that go into great detail but essentially, its allowing bottom up
provisioning where the broadband operator does nothing (all subscriber driven).
"On Demand" Billing -- Refers to transactional billing such as on-demand video
would require. Traditionally, demand billing has mapped into pay-per-view functionality
but that is not a true equivalent -- the two are not completely compatible.
Report Continues...
[1] - [2]
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