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Broadband Operations Archive

The following white papers contain over 57 pages of material discussing a wide range topics dealing with broadband technical, customer care, and field operations:

Date: Title: Description:
     
08/05/2004 Software Development Life-Cycle A template of how great products are developed carefully and methodically
04/15/2003 Broadband Tool Development Strategy A guide to developing an effective broadband troubleshooting tool arsenal
02/18/2002 Economic Implications of AOSS NCTA 2002 presentation on understanding the value of ones operational support system
09/26/2001 Managing Changes on Broadband Networks Integrating network, workforce, and customer care management with change control
12/22/2000 Self-Service for Broadband A cost analysis of broadband employee driven efforts compared to self-service automation
05/09/2000 Broadband Readiness NCTA 2000 presentation on maximizing each customer visit.
08/12/1999 Inst.Eff. Implementation Matrix Guide for implementing installation efficiency measures to increase subscriber count.
08/03/1999 Installation Efficiency Items A collection of items geared towards helping improve installation efficiency.
04/22/1999 Self-Service Activation: A Field Study NCTA 1999 presentation of field study on self-install for HSD where field service technicians were used.
05/21/1996 Initial HSD Installation Workflow Where it all began years ago to design HSD around traditional cable installations

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